Privacy Policy

Last updated: January 15, 2025

We're in the business of helping operators get licensed - not selling data. This policy explains exactly what information we collect, why we need it, and how we protect it.

What Information We Collect

When you contact us or use our services, we collect:

  • Contact details: Name, email, phone number, company name
  • Business information: Jurisdiction interests, license type requirements, current operational status
  • Technical data: IP address, browser type, pages visited (standard analytics)
  • Communication records: Emails, consultation notes, document submissions

We don't collect payment card details directly. All transactions go through PCI-compliant payment processors.

How We Use Your Data

Your information helps us:

  • Provide accurate licensing guidance for your specific situation
  • Prepare jurisdiction comparisons and cost estimates
  • Communicate updates about your application process
  • Send relevant regulatory updates (only if you opt in)
  • Improve our service based on common client needs

We never sell, rent, or share your data with marketing companies. Period.

Third-Party Services

We work with trusted partners who help us deliver our service:

  • Google Analytics: Website traffic analysis (anonymized)
  • Email providers: Communication management (encrypted)
  • Cloud storage: Secure document handling (AWS EU servers)
  • Payment processors: Transaction handling (Stripe, PayPal)

These partners follow strict data protection standards. We've vetted each one.

Data Security

Licensing applications contain sensitive business information. We protect it through:

  • 256-bit SSL encryption for all data transmission
  • Encrypted storage with regular security audits
  • Limited team access on a need-to-know basis
  • Two-factor authentication for client portals

Your Rights

You control your data. You can:

  • Access: Request a copy of all data we hold about you
  • Correct: Update inaccurate information anytime
  • Delete: Ask us to remove your data (except legal retention requirements)
  • Object: Opt out of marketing communications instantly
  • Export: Get your data in a portable format

Contact us at [email protected] to exercise these rights. We respond within 48 hours.

Data Retention

We keep your information as long as necessary:

  • Active clients: Duration of service plus 12 months
  • Consultation records: 3 years (regulatory best practice)
  • Financial records: 7 years (legal requirement)
  • Marketing contacts: Until you unsubscribe

Cookies

We use essential cookies for site functionality and analytics cookies to improve user experience. You can disable non-essential cookies through your browser settings without affecting core features.

Changes to This Policy

We update this policy when our practices change or regulations require it. We'll notify active clients of significant changes via email.

Questions?

Confused about something? Email [email protected]. We answer in plain English, not legalese.